Warranties & Returns

Warranties

1. Product Excellence Guarantee:

Every product you buy from us must be free of defects or you may return it immediately for credit or replacement.

  • All braceletta items are covered by a 3-month manufacturer’s warranty, which covers defective parts experienced under normal wear and the labor required to repair them. We cannot warranty any stones that we did not furnish.
  • Our warranty is valid only at braceletta. Improper repair of warranty service performed by someone else will void this warranty.
  • All jewelry at braceletta is genuine, authentic and of consistent high quality and value.
  • Our warranty is valid only in the USA.

2. Ring Sizing:

  • braceletta will gladly re-size a ring purchased from us for up to 1 month for a nominal fee.
  • You will be responsible for shipping charges when sending an item to us for re-sizing.
  • Re-sizing will take approximately 2-7 business days.
  • Eternity Ring cannot be re-sized. Eternity rings incorrectly ordered with the wrong size does not fall under warranty. If you decide to return an eternity ring that does not fit a 30% restocking fee will be applied.

3. Stone Replacement:

  • We will replace a missing diamond or gemstone on certain jewelry for up to 3 months after purchase, FREE of charge. 

4. Jewelry Not Covered Under Warranty:

  • Please be aware that our 3-month warranty only covers manufacturer’s defects. It does not cover the following:
    • General wear and tear such as scratches, dents, nicks or missing stones.
    • Although our jewelry is resistant to moisture, water damage is not covered.
    • Fading/chipping of the material on the product (which depends almost entirely on how you handle the product).
    • Lost or stolen parts.
    • Damage due to personal misuse or negligence.

5. Follow the instructions given below carefully to send your item to be repaired:

  • You must email info@braceletta.com and notify us that you will be shipping your pieces. You must include your name, order number item number with the word “Warranty” in the subject of the email. Please provide detail explanation of what is wrong with the jewelry you are sending back.

If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 30 days of delivery date.

To Return an Item:

  1. Place a copy of your invoice in along with the item(s) you are returning.
  2. For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. braceletta  is not responsible for items lost or damaged while on route back to us.

If you require assistance, please feel free to contact us:

  • Loose diamonds carry a 3 day return policy from the delivery date.
  • All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
  • All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
  • braceletta is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
  • Payments received by credit card will be refunded the same way. Please allow 3-5 business days for processing after a return is received.